Tefa
Tele-Calling Management Software
Purpose
Tefa is an insubstantial yet powerful tele-calling and contact management system built for simplifying outreach operations, follow-ups, and status tracking for growing teams. If leveraged by sales teams, academic counsellors, campaign managers, or support staff, Tefa assures that all contact is recorded, categorized, & checked in competently.
The system assists in bulk contact upload, live updates, and smart reminders, helping organizations minimize lead leakage, improve response time, and boost overall tele-calling productivity.
Core Features
Comprehensive tools designed to optimize your tele-calling operations and contact management workflow
Contact Management
- Add contacts individually or upload in bulk
- Store key fields such as name, number, source, and notes
- Classify contacts based on category, status, or lead type
Follow-Up & Reminder System
- Set automated reminders for each contact
- Get real-time notifications for due or missed follow-ups
- Update contact status live during or after calls
Status & Interaction Tracking
- Track conversation status: Interested, Not Reachable, Follow-up, Converted, etc.
- View entire communication history per contact
- Attach relevant notes, feedback, or next action steps
Smart Filtering & Search
- Instantly filter contacts by follow-up date, status, category, or assigned user
- Advanced search for fast access to any contact or call record
User Roles & Permissions
- Admin, Tele-caller, and Viewer roles with specific permissions
- Monitor individual performance via action logs and updates
Reports & Analytics
- Generate call logs, follow-up reports, and user-wise activity summaries
- Export reports to Excel or CSV for analysis and sharing
- Identify conversion trends, lead response gaps, and agent productivity
Comprehensive Analytics
Transform your calling data into actionable insights with detailed reports and analytics that help you optimize performance, track conversion rates, and identify opportunities for improvement.